- The consumer has the option to terminate the agreement without giving reasons within 14 days.
- During this 14 days period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product.
- If the consumer exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
- If the consumer wishes to exercise his right of withdrawal, then the consumer must make this known using customer service.
- After the consumer has indicated that he wishes to exercise his right of withdrawal, the consumer must return the product within 14 days.
- If the consumer exercises his right of withdrawal, the product needs to be shipped back to the entrepreneur via mail and costs of return shipping will be paid by the consumer.
- If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 5 days after the product has been received back by the entrepreneur.
- Refunds will be made via the same payment method used by the consumer.
- If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any reduction in value of the product.
- The entrepreneur can exclude the consumer's right of withdrawal for products.
- The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before concluding the agreement.
More Information
However if you are still looking for more information then you can contact us via customer service.